Refund Policy

Because our products are digital downloads delivered instantly after payment, refunds are handled differently to physical goods. [Confirm this policy reflects your actual practice and complies with the Consumer Protection Act before publishing.]

Faulty or inaccessible files

If your download link doesn't work, the file is corrupted, or you didn't receive it, contact us at music@yourdomain.com and we'll fix it or issue a replacement link at no charge.

Change of mind

Because a digital download can be copied once delivered, we generally do not offer refunds for change of mind once a download link has been issued. If you have a genuine issue with a purchase, please reach out — we review these on a case-by-case basis.

Duplicate or accidental charges

If you were charged twice for the same item, contact us with your order reference and we will refund the duplicate charge.

How refunds are processed

Approved refunds are processed back to your original payment method via Yoco and may take several business days to reflect, depending on your bank.